Xurrent (formerly 4me) is a powerful tool for enterprise service management, enabling you to to streamline ITSM operations, improve service delivery, and improve collaboration across departments. Integrating Xurrent with other solutions increases its utility by allowing seamless information sharing, enabling teams to work more cohesively and efficiently.

Here, we’ll go through essential aspects of Xurrent integrations, its API functionalities, common integrations, popular use cases, and best practices for setting up a two-way sync with integration platforms like ONEiO.

List of Common Integrations with Xurrent (4me)

Xurrent can be integrated with numerous applications, supporting teams in IT, HR, finance, customer service, and more. Some popular Xurrent integrations include:

• Jira: Connecting Jira and Xurrent can give you to get an integrated perspective on your end-to-end ITSM workflows and 3rd party service providers.
• Microsoft Teams: Integration with Microsoft Teams allows notifications and updates from Xurrent to be shared in real-time, keeping team members informed about service requests and issue status changes within their main communication hub.
• ServiceNow: Integrating Xurrent with ServiceNow enables bi-directional data synchronization, making it possible to manage requests across both platforms, especially useful for IT service management and support teams.
• Salesforce: With a Salesforce integration, customer-facing teams can create service requests directly in Xurrent from Salesforce, ensuring that technical issues are addressed efficiently without disrupting CRM workflows.
• Azure DevOps: Integration with Azure DevOps gives developers and IT operations teams better alignment, allowing for synchronized tracking of issues, pull requests, and project progress within Xurrent.
• Slack: With a Slack integration, teams can receive Xurrent updates directly in their communication channels, providing instant notifications and visibility into request statuses and updates.
• Zendesk: By connecting Zendesk with Xurrent, support teams can escalate issues and transfer critical customer information between the two platforms, ensuring smooth and effective communication between customer support and technical support teams.

Xurrent’s API Functionality

Xurrent offers different options for API integrations. Key APIs include:

• REST API:
  Supports retrieval, creation, and updating of records such as Requests, Workflows, Configuration Items (CIs), Services, Service Level Agreements (SLAs), and People. It uses standard HTTP methods (GET, POST, PATCH, DELETE) and exchanges data in JSON format.
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• GraphQL API:
  Allows for precise, flexible queries, enabling clients to request specific data fields, optimizing performance, and reducing payload sizes.
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• Bulk API:
  Facilitates the import and export of large datasets in a single API request, which is ideal for integrating with discovery tools and directory services.
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• Events API:
  Designed for monitoring systems to send events to Xurrent, triggering the generation of new requests based on these events.
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• Mail API:
  Allows the creation of new requests by sending emails to Xurrent, supporting both end-user and monitoring tool submissions.
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• Webhooks API:
  Provides real-time notifications, enabling external applications to trigger actions when specific events occur within Xurrent.

Each API is secured through token-based authentication to ensure only authorized systems can access and interact with data. These APIs allow developers to build custom integrations, automate workflows, and foster collaboration across platforms.

Considerations for Self-Built Xurrent API Integrations

When designing custom integrations, certain factors are essential to ensure secure and efficient data exchange.

1. Security and Data Protection
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   • HTTPS Encryption:
     Ensure that all communications between Xurrent and external applications are encrypted, protecting data from potential breaches.
   • Token-Based Authentication:
     Token-based authentication methods, such as JWT, provide secure access management, ensuring only authorized systems can interact with Xurrent.
   • Role-Based Access Control (RBAC):
     Implement RBAC to restrict access based on roles, limiting data visibility to only necessary users.
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2. Maintenance and Support
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   • An API integration should be designed for long-term manageability, anticipating future changes to workflows or user needs. For example, new request types in Xurrent might necessitate updates to the integration.
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3. Downtime Handling
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   • Plan for contingencies where one system may be temporarily unavailable. Design your integration to be resilient, ensuring data consistency once both systems are operational again.
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4. Bi-Directional Synchronization and Data Visibility
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   • Effective integration should include bi-directional data synchronization, ensuring that changes in Xurrent are reflected in connected platforms and vice versa. Additionally, configure data visibility so users only access necessary information, safeguarding sensitive data and improving operational efficiency.

Examples of Popular Xurrent Integration Endpoints

Connecting Xurrent to other systems through various endpoints allows organizations to automate workflows, synchronize data, and bridge gaps across teams, particularly in IT Service Management (ITSM) and Service Integration and Management (SIAM). Here are some of the most impactful integrations that enhance Xurrent's capabilities.

Xurrent and Jira Integration

• Use Case:
  For ITSM and SIAM, integrating Xurrent with Jira enables service management teams to track, manage, and resolve issues collaboratively with development teams. For instance, when an IT issue arises in Xurrent, it can automatically create a corresponding issue in Jira. This allows for seamless tracking across IT and development processes, ensuring both teams have visibility and can act on updates in real-time.
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• Key Benefit:
  Improved collaboration between service and development teams, faster issue resolution, and centralized visibility across both platforms.

Xurrent and Azure DevOps Integration

• Use Case:
  Integration with Azure DevOps provides IT and development teams with visibility into work items and project cycles. For example, when a feature request or bug report is created in Xurrent, it can be synchronized as a work item in Azure DevOps, allowing development teams to track progress alongside operational workflows.
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• Key Benefit:
  Enhanced project management and alignment between IT and development teams, enabling faster and more coordinated delivery cycles.

Xurrent and Zendesk Integration

• Use Case:
  Customer support teams using Zendesk can escalate tickets to Xurrent for IT assistance, allowing for bi-directional updates. When a support issue is created in Zendesk, a linked request can be generated in Xurrent, ensuring that IT teams are informed and can address technical concerns as they arise.
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• Key Benefit:
  Improved cross-platform communication between customer support and technical teams, leading to faster issue escalation and resolution.

Xurrent and Slack Integration

• Use Case:
  Integrating Xurrent with Slack enables real-time notifications within communication channels, keeping all team members updated on the progress of requests and changes without leaving their chat interface. For example, updates on high-priority IT issues can automatically notify relevant Slack channels, improving response times and team awareness.
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• Key Benefit:
  Enhanced team communication and faster response times, with team members staying informed directly within their main communication platform.

Through these integrations, Xurrent enables robust ITSM and SIAM capabilities, allowing for smooth data synchronization, improved collaboration, and streamlined workflows across multiple systems and departments.

Setting Up Bi-Directional Xurrent Integrations with ONEiO

If you're looking for a more advanced integration solution for Xurrent and other software, you'll likely need an iPaaS tool or integration service like ONEiO.

To establish a bi-directional integration for Xurrent using ONEiO, follow these steps. ONEiO's platform simplifies complex integrations, enabling teams to automate and manage cross-platform processes without extensive manual intervention. Here’s a step-by-step guide for configuring Xurrent with ONEiO.

To establish a bi-directional integration between Xurrent (formerly 4me) and other tools using ONEiO, follow these steps:

1. Preparation

• Define Requirements:
  Identify the specific data to synchronize between Xurrent and the other tool to ensure it meets your workflow needs.
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• Permissions:
  Confirm that you have the necessary administrative rights in both Xurrent and ONEiO.

2. Configuring Xurrent for ONEiO

• Create an Integration User:
  In Xurrent, set up a dedicated user account solely for integration purposes. This user will handle the creation and updating of items within Xurrent, which helps prevent message loops. Configure inbound whitelisting to exclude this integration user and avoid looping.
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• Set Up Webhooks:
  In Xurrent’s settings, go to the Webhooks section and add a new webhook. Assign a name, select the events that will trigger the webhook, and enter the URI. Note that Xurrent does not support setting authentication for webhooks, so credentials must be included directly in the URI. Obtain this URI, including credentials, from your ONEiO endpoint configuration.

3. Set Up Integration in ONEiO

• Log in to ONEiO:
  Access your ONEiO account and navigate to the integration setup section.
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• Create a New Endpoint:
  Establish a new endpoint for Xurrent in ONEiO. Enter the Xurrent instance URL, integration user credentials, and any fields you wish to synchronize.
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• Configure Endpoint Details:
  Enter details such as the Xurrent URL, authentication credentials, and webhook information. Ensure that the endpoint accepts incoming data from Xurrent as needed.

4. Integration Configurations

With your integration in place you can then flexibly configure how dataflows between Xurrent (4me), ONEiO and other endpoints. Some configurations can include:

• Field Mapping:
  Use ONEiO’s interface to map fields between Xurrent and the connected tool. Define which fields to synchronize, such as request ID, status, comments, and any custom fields needed for your workflow.
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• Routing Rules:
  Define rules to specify the conditions under which data flows between Xurrent and the other system. Set rules for when data is pushed or pulled, allowing for flexible control of synchronization.
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• Bi-Directional Sync:
  Enable bi-directional synchronization so updates made in Xurrent are reflected in the integrated system and vice versa.

5. Testing and Activating the Integration

• Test Integration:
  Before going live, create test requests in Xurrent to verify that they sync accurately with the integrated system.
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• Activate the Integration:
  After successful testing, activate the integration to begin real-time synchronization. Regularly monitor the integration to ensure accurate data flow and handle any errors if they arise.

For more detailed instructions, refer to the official ONEiO documentation on configuring integrations with Xurrent (formerly 4me).

Bottom Line on Xurrent Integrations

Xurrent integrations allow for streamlined collaboration across teams, helping your organization improve efficiency and achieve business objectives. Whether it’s linking to Azure DevOps for development tracking, managing requests with Zendesk, or updating project status in Microsoft Teams, these integrations enable smoother, more effective workflows.

By considering factors like data security, maintenance, and bi-directional synchronization, you can create a robust integration setup that fosters a connected ecosystem. With tools like ONEiO, your teams can automate complex processes, ensuring consistent data flows and collaboration across your organization.

Ready to explore Xurrent integrations for your team? Reach out to ONEiO’s product experts to discuss how we can build bi-directional and multi-endpoint integrations for all your enterprise needs.