Jira Service Management endpoint
Atlassian Jira is an agile project management software designed for teams of every shape and size.
Category: IT
Subcategory: ITSM
How do I integrate Jira?
How does ONEiO interact with Jira?
JIRA Webhooks don't support BASIC authentication, Token based authentication is used instead. ONEiO will provide the authentication token.
What do I need to configure an integration?
You will need administrative access in Jira to be able to:
- Create an integration user
- Configure webhooks
How do I configure the business logic of the integration?
In the webhook configuration, you can decided if you would like all tickets to be sent to ONEiO and whether you would like to include both new ticket creation and updates to tickets.
How long does it take to create an integration in ONEiO?
You are up and running in minutes! ONEiO will provide a pre-configured webhook link for you to simply copy-paste into the webhook configuration in Jira.
What can I integrate in ONEiO?
Incident
Create and update any incident issues bidirectionally, including attachments
Service Request
Create and update any service request issues bidirectionally, including attachments
Other
You’re free to add other records as entity types within ONEiO
Common integrations with Jira
What are endpoint types?
With built-in logic to retrieve just the right information you need, you’re no longer spending time understanding how an API works. Once you have configured a ONEiO endpoint using our wide range of endpoint types, you’re left with deciding the rules for how, when, and where you would like for your information to flow.
Endpoint types will:
- Take care of authentication towards the tools
- Adapt what the tools return into a format that is always the same regardless of if the API is returning JSON, XML, an email, or just plain old text
- Automatically retrieve any additional information from multiple API endpoints and gather it all into an entity type. Entity types collect all necessary information to integrate for example incidents, service requests, contacts, contracts, notes, and much more
Why integrate with ONEiO?
Bi-directional integrations to any of your tools
Make sure your information is always up-to-date in near real-time. Integrate bi-directionally with another Jira instance or a wide range of our available endpoint types.
Easy configuration within Jira and no apps required
Copy-paste our webhook link and you are up and running. No installations are required.
Attachments, priorities, labels, statuses mapped and synced
The ONEiO endpoint automatically handles all attachments making sure you have full context between your tools.
“We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.”
