Let’s face it: managed service providers (MSPs) have a lot on their plates. From monitoring and maintaining client infrastructure, to managing security, documentation, backups, ticketing, remote support, and beyond — it’s a juggling act that requires a robust set of tools to keep operations running smoothly.

In this article, we’ll explore 20+ essential MSP tools designed to help you stay on top of all your tasks while delivering the best value to your clients.

Here’s a list of all the tools we’ll be covering in detail below. Skip ahead if you know what you’re looking for:

1. ConnectWise Automate
2. N-sight RMM by N-able
3. Kaseya VSA
4. NinjaOne
5. Atera
6. ConnectWise PSA
7. Datto Autotask PSA
8. HaloPSA
9. IT Glue
10. Hudu
11. Veeam Data Platform
12. Datto SIRIS
13. Acronis Cyber Protect
14. Splashtop
15. TeamViewer
16. Webroot Endpoint Security
17. Malwarebytes Endpoint Protection
18. Freshservice
19. Zendesk
20. Jira Service Management
21. Asana
22. Slack
23. ONEiO

But first, let’s go through the basics.

What are MSP tools?

MSP tools are software solutions and platforms used by Managed Service Providers (MSPs) to manage IT infrastructure for their clients. The services MSP tools offer range from network monitoring and cybersecurity management to ticketing and project management – all with the goal to optimize service management and improve the satisfaction of MSPs’ clients.

Let’s clarify one thing. When we’re talking about MSP tools, we’re not talking about endpoints. In addition to tools, most managed IT service providers need to integrate hundreds or thousands of their clients IT systems and apps. In the Kaseya Global MSP Benchmark Survey Report we see endpoint management is a major and growing challenge for most IT service providers.

In this article we’ll focus on tools and software to for running managed services, but we will give you in the end of the article a summary how you can tackle the broader MSP integration challenge.

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Best RMM Tools for MSPs

RMM tools help you keep track of the entire IT infrastructure regardless of its complexity levels. Some of the key functions include tracking the system’s health, sending instant alerts and automating ticket creation.

1. ConnectWise RMM

ConnectWise RMM is a leading remote monitoring and management solution that helps MSPs to proactively manage and secure IT systems across multiple client environments. It combines automation, remote troubleshooting, and reporting tools into one cohesive platform, making it a popular choice in any MSP’s toolkit.

• Core features:
  
  • Comprehensive device and network monitoring
  • Automated patch management to ensure systems are up to date
  • Customizable alerting and escalation policies
  • Detailed reporting to provide insights into system health and performance
  • Remote control tools for rapid troubleshooting
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• Why MSPs like it:
  
  • Robust automation features that save time by addressing issues before they escalate
  • Intuitive dashboard that centralizes management for greater efficiency

The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side.
Thalia C. Customer Success Manager

• Capterra Rating: 4.3/5

2. N-sight RMM by N-able

N-sight RMM (formerly SolarWinds RMM) is a comprehensive platform designed to provide MSPs with the tools needed to proactively monitor, manage, and secure client IT environments. Its combination of robust features and intuitive design makes it a popular choice among service providers.

• Core features:
  
  • Real-time monitoring and management of devices and networks
  • Automated patch management for enhanced security
  • Integrated remote access tools for efficient troubleshooting
  • Asset tracking and inventory management
  • Built-in backup and recovery options
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• Why MSPs like it:
  
  • Streamlined workflows and an intuitive dashboard for easy navigation
  • Flexibility to scale and customize features based on client needs

I consider Solarwinds RMM a powerful software for managing IT Services which combines a set of tools into a unique panel, making the network administration more flexible and intuitive , allowing remote access and scalability to incorporate more network and IT components into its service scope.
Richard V., Project Manager

• Capterra Rating: 4.3/5

3. Kaseya VSA

Kaseya VSA is an all-in-one RMM tool offering powerful remote control, patch management, and policy-based automation to keep IT environments secure and stable. Its interface is intuitive, and the platform’s depth of features makes it a solid option for MSPs handling complex, large-scale client needs.

• Core features:
  
  • Remote device control and troubleshooting
  • Patch management with automated scheduling
  • Scripting and policy-based automation
  • Real-time dashboards and reporting
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• Why MSPs like it:
  
  • Centralized management of diverse client environments
  • Highly customizable policies for different verticals

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.
Charles, IT Security Manager

• Capterra Rating: 4.0/5

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4. NinjaOne

NinjaOne (formerly NinjaRMM) is known for its straightforward, modern interface and fast onboarding. It combines powerful RMM features with built-in remote support, patch management, and backup monitoring, making it ideal for smaller MSPs looking for an easy-to-use, integrated solution.

• Core features:
  
  • Real-time performance monitoring and alerting
  • Automatic patching for Windows, Mac, and third-party apps
  • Remote control and IT asset management
  • Backup monitoring and managed antivirus integrations
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• Why MSPs like it:
  
  • Simple UI for quick adoption
  • Unified console for RMM, remote support, and backups

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things are properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.
Patrick, System Administrator

• Capterra Rating: 4.8/5

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5. Atera

Atera offers an all-in-one RMM and PSA (Professional Services Automation) in a single, SaaS-based platform. Its flexible pricing model — charging per technician rather than per device — makes it a budget-friendly option for MSPs in growth mode.

• Core features:
  
  • Real-time alerts and network discovery
  • Remote access and automated patch management
  • Integrated service desk with ticketing
  • Billing and invoicing module
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• Why MSPs like it:
  
  • Easy to scale without worrying about device-based fees
  • Combined RMM and PSA capabilities reduce tool sprawl

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Robert M., IT Manager

• Capterra Rating: 4.6/5

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Best PSA Tools for MSPs

A PSA solution is an MSP tool that serves as the central hub, streamlining ticket management, technician scheduling, billing, and reporting, while integrating with RMM tools for higher efficiency.

6. ConnectWise PSA

ConnectWise PSA (formerly Manage) is a leading PSA platform that helps MSPs streamline operations, from ticketing and time tracking to project management and billing. Its robust automation features and integrations with other ConnectWise products (like Automate and Control) allow for a seamless end-to-end workflow.

• Core features:
  
  • Ticketing and incident management
  • SLA tracking and reporting
  • Automated invoicing and time tracking
  • Project management and scheduling
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• Why MSPs like it:
  
  • Deep integration with the ConnectWise ecosystem
  • Automated workflows free up time for technicians

We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone.
Daren A., President

• Capterra Rating: 4.1/5

7. Datto Autotask PSA

Datto Autotask PSA is another top-tier PSA solution for MSPs. It centralizes ticketing, billing, and project management within one interface, and natively integrates with Datto’s backup, networking, and business continuity solutions.

• Core features:
  
  • Service desk with configurable ticket queues
  • Automated time capture and billing
  • Project management with Gantt charts
  • CRM functionalities for lead and opportunity tracking
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• Why MSPs like it:
  
  • Transparent analytics for quick decision-making
  • Tight integration with Datto’s business continuity suite

Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through.
Ben L., Capterra User

• Capterra Rating: 4.3/5

8. HaloPSA

HaloPSA is an up-and-coming contender in the PSA market, offering a modern UI and feature-rich environment. It covers ticket management, customer relationship modules, knowledge bases, and invoicing — all designed with MSPs in mind.

• Core features:
  
  • Customizable ticketing and SLA management
  • Real-time dashboards and KPI tracking
  • Built-in knowledge base and self-service portal
  • Automated billing and contracts management
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• Why MSPs like it:
  
  • Flexible, modern interface with extensive customization
  • Strong support for multi-currency and multi-location setups

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.
Lucas B., Director

• Capterra Rating: 4.9/5

Best Documentation Tools for MSPs

Documentation tools help MSPs centralize and manage critical information. They enable faster troubleshooting, ensure consistency, and can integrate with RMM or PSA tools to provide relevant context directly within tickets.

9. IT Glue

IT Glue is one of the most widely used documentation platforms in the MSP space. It enables you to centralize and standardize information about client networks, configurations, passwords, and processes in a secure, organized manner.

• Core features:
  
  • Structured documentation templates for quick onboarding
  • Built-in password management vault
  • Workflow and checklist automation
  • Integrations with major RMM/PSA tools
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• Why MSPs like it:
  
  • Keeps vital client data up-to-date and accessible
  • Reduces the time spent searching for information

My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.
Malith W., Senior Systems Consultant

• Capterra Rating: 4.6/5

10. Hudu

Hudu is another documentation platform gaining traction in the MSP space. It combines rich documentation features with client-facing credential sharing, and robust customization options for a more tailored approach.

• Core features:
  
  • Configurable client dashboards and documentation templates
  • Secure credential sharing with granular permissions
  • Built-in knowledge base and how-to guides
  • PSA/RMM integrations for automated data syncing
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• Why MSPs like it:
  
  • Ease of customizing the look and feel for each MSP brand
  • Strong security features for password management

Hudu has a clean, user friendly interface, features are being added all the time. It's a cost effective, hosted or self hosted product.
Lucas B., Director

• Capterra Rating: 4.6/5

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Best Backup and Disaster Recovery Tools for MSPs

These MSP tools help safeguard client data by ensuring regular backups and enabling rapid recovery in case of data loss or system failure. Backup and disaster recovery tools automate backup processes, offer secure storage, and integrate with RMM or PSA solutions to provide seamless monitoring and reporting of backup statuses.

11. Veeam Data Platform

Veeam Data Platform (previously Veeam Backup & Replication) is renowned for its reliable and high-performance backup, replication, and recovery solutions. While often used in enterprise settings, it’s equally vital for MSPs managing virtual or hybrid client environments.

• Core features:
  
  • Fast VM-level backups and replication
  • Instant recovery for entire VMs or individual files
  • Cloud-native backup options (Azure, AWS)
  • Monitoring and analytics via Veeam ONE
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• Why MSPs like it:
  
  • Proven reliability for both on-prem and cloud workloads
  • Scalable licensing for MSPs of different sizes

Veeam is a reference in backup solution for VM. We can have a lot of support. and is easy to use.
Pascal V., IT Support

• Capterra Rating: 4.8/5

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12. Datto SIRIS

Datto SIRIS is a business continuity and disaster recovery (BCDR) appliance that ensures quick restores and minimal downtime. For MSPs, it offers image-based backups, virtualization options, and ransomware detection — all in a single integrated solution.

• Core features:
  
  • Hybrid cloud backup (local appliance + Datto cloud)
  • Inverse Chain Technology to reduce backup corruption
  • Virtualization of backups for quick failover
  • Built-in ransomware detection and alerts
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• Why MSPs like it:
  
  • End-to-end BCDR solution simplifies vendor management
  • Quick spin-up of virtual environments for disaster testing

Unless I wanted to get in the business of storing customer data at my own ISP/data center there is really no one else in the game that covers the critical backup needs the way Datto does.
Paris T., Computer & Network Security

• Capterra Rating: 4.6/5

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13. Acronis Cyber Protect

Acronis Cyber Protect combines backup, disaster recovery, and next-gen anti-malware into one integrated platform. This unified approach to data protection and security is particularly appealing to MSPs looking to simplify their tech stack without compromising on features.

• Core features:
  
  • Full-image and file-level backup for physical, virtual, and cloud environments
  • Integrated AI-based threat detection and anti-ransomware
  • Disaster recovery orchestration and runbooks
  • Comprehensive reporting on backup status and cybersecurity alerts
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• Why MSPs like it:
  
  • All-in-one solution for backup and endpoint security
  • Advanced ransomware protection lessens the risk of catastrophic data loss

Acronis can sound expensive to some, but every penny is worth it. With remote work becoming the thing nowadays, security is more important than ever. With Acronis you have that feeling that everything is safe, I would recommend it for everyone, especially big companies.
Andrei P., Data Scientist

• Capterra Rating: 4.7/5

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Best Remote Support Tools for MSPs

Remote support tools enable MSPs to troubleshoot and resolve client issues by remotely accessing devices in real-time.

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14. Splashtop

Splashtop is a cost-effective, high-performance remote desktop solution. MSPs can quickly access client machines to troubleshoot issues, transfer files, or provide hands-on training — without sacrificing security.

• Core features:
  
  • High-definition remote sessions with minimal lag
  • Chat, file transfer, and multi-monitor support
  • Group-based security permissions
  • Session recording for audit purposes
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• Why MSPs like it:
  
  • Reliable remote sessions, even on low-bandwidth connections
  • Straightforward deployment and user management

Splashtop works very well and has a bunch of features i find usefull such as two factor authentication which guarantees me my connections are safe.
David M., IT Technician

• Capterra Rating: 4.8/5

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15. TeamViewer

TeamViewer is a household name in remote support, known for its easy setup and cross-platform compatibility (Windows, macOS, Linux, mobile). Its feature set includes file sharing, remote printing, and meetings, making it a versatile choice for MSPs with diverse client bases.

• Core features:
  
  • Secure remote access with 256-bit AES encryption
  • Remote printing and file sharing
  • Multi-session handling and device management
  • Mobile support for iOS and Android
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• Why MSPs like it:
  
  • User-friendly interface and quick connection setup
  • Strong brand recognition clients often trust

Having used the software for more than 3years now, i would highly recommend it to people. it has really improved over the past years and more features have been added to it.
Martin M., Devops

• Capterra Rating: 4.6/5

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Best Endpoint Security Tools for MSPs

Endpoint Security Tools help protect client devices from cyber threats such as malware, ransomware, and unauthorized access. These MSP tools provide real-time monitoring, threat detection, and automated responses to ensure centralized management and reporting of security incidents.

16. Webroot Endpoint Security

Webroot offers lightweight, cloud-based endpoint security that’s easy to deploy and manage across multiple clients. The platform’s real-time threat intelligence engine ensures that new threats are quickly identified and neutralized.

• Core features:
  
  • Cloud-based antivirus and anti-malware
  • Real-time threat intelligence and rollback remediation
  • Centralized management console for multi-tenant setups
  • Fast scanning that doesn’t slow down user devices
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• Why MSPs like it:
  
  • Extremely low system resource usage
  • Straightforward licensing and reporting

Webroot DNS protection gives additional easy to implement coverage to our current Security strategy.
Craig A., CTO

• Capterra Rating: 4.5/5

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17. Malwarebytes Endpoint Protection

Malwarebytes has evolved from a simple anti-malware scanner into a robust endpoint protection solution with centralized management for MSPs. Its layered defense approach includes threat intelligence, exploit mitigation, and ransomware protection.

• Core features:
  
  • Centralized cloud console for deployments and reporting
  • Multi-vector protection (malware, ransomware, exploits)
  • Granular policy control for different client requirements
  • Automated remediation scripts
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• Why MSPs like it:
  
  • Highly effective at removing stubborn malware
  • Straightforward to scale and maintain

Easy to use, great detection and defense against malware and viruses that other anti-virus programs miss.
Josh G., Director of Operations

• Capterra Rating: 4.7/5

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Best Ticketing Tools for MSPs

Ticketing tools are the key MSP tools for a greater customer experience. A streamlined help desk enables timely communication, automated workflows and prioritization of tasks, which reduces response times and, through that, boosts customer satisfaction.

18. Freshservice

Freshservice is an IT service management (ITSM) solution popular among MSPs and internal IT teams alike. It offers modern ticketing, asset management, and automation features, wrapped in an intuitive interface.

• Core features:
  
  • Incident, problem, change, and asset management
  • Service catalog with customizable workflows
  • Smart automations for routing and SLA management
  • Analytics and built-in reporting dashboards
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• Why MSPs like it:
  
  • Clean, user-friendly UI and quick setup
  • Affordable pricing structure for smaller MSPs

I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.
Tony W., Senior Systems Support

• Capterra Rating: 4.5/5

19. Zendesk

Zendesk is a versatile customer service and support platform used by businesses and MSPs to deliver efficient, personalized client support. It provides robust ticketing, self-service, and omnichannel communication tools within a sleek, customizable interface..

• Core features:
  
  • Multichannel ticketing (email, chat, phone, social media)
  • Knowledge base for self-service and FAQs
  • Workflow automation for ticket routing and SLAs
  • Advanced reporting and analytics tools
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• Why MSPs like it:
  
  • Seamless integration with third-party tools and CRMs
  • Scalable solutions for MSPs of all sizes

Overall, our experience with Zendesk as a support ticketing system has been good. While a bit expensive for the amount of features we use, the integrations and automations available work well with our current client workflow and processes.
Andrew K., COO

• Capterra Rating: 4.4/5

20. Jira Service Management

Jira Service Management is a powerful ITSM solution designed for IT teams and MSPs to streamline service delivery and improve team collaboration. Built on the Jira platform, it combines flexible ticketing, advanced automation, and DevOps integration to manage incidents, changes, and service requests effectively.

• Core features:
  
  • Incident, problem, and change management workflows
  • Self-service portal with a knowledge base
  • Automation for ticket routing and approvals
  • Deep integration with Jira Software for DevOps and IT teams
  • Built-in SLAs and real-time reporting dashboards
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• Why MSPs like it:
  
  • Strong collaboration tools for technical teams
  • Customizable workflows to fit diverse client needs

It's useful for monitoring progress and coordinating the many tasks that have been delegated. In fact, the tool's progress track can be used to make estimates for the deadlines themselves.
Laura H., HR Generalist

• Capterra Rating: 4.2/5

Best Project Management & Collaboration Tools for MSPs

While project management and collaboration tools are not built specifically for MSPs, they help plan, execute, and track projects while enhancing team coordination and communication. The features range from task management and timelines to chat and video conferencing.

21. Asana

Asana is a powerful project management tool that can help you handle complex tasks like onboarding new clients or planning technology rollouts. With timelines, boards, and dependencies, Asana keeps your team aligned on deliverables.

• Core features:
  
  • Task and project tracking with deadlines and dependencies
  • Multiple views (boards, Gantt charts, list view)
  • Team collaboration with file attachments and real-time commenting
  • Automations for recurring tasks
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• Why MSPs like it:
  
  • Clear visual overviews of ongoing projects and client onboarding steps
  • Centralized place for cross-department collaboration

Overall, Asana was a great tool that is a lot more intuitive, customizable, and approachable than the vast majority of project management suites I have used, and it made my job easier rather than harder.
Dylan C., Software Developer

• Capterra Rating: 4.5/5

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22. Slack

Slack has become the default for team communication in businesses worldwide, and MSPs are no exception. With channel-based messaging, file sharing, and integrations with RMM/PSA tools, Slack helps MSPs reduce email clutter and resolve issues faster.

• Core features:
  
  • Channel-based discussions for different clients or topics
  • Direct messaging and group huddles for quick calls
  • File sharing and searchable message history
  • Integrations with PSA, RMM, and ticketing tools (e.g., alerts can go straight to Slack)
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• Why MSPs like it:
  
  • Rapid response to client emergencies or internal escalations
  • Centralized hub that unifies updates from various platforms

Overall great experience, highly recommended!
Apurav T., Senior Customer Care Professional

• Capterra Rating: 4.7/5

Best Service Integration Tools for MSPs

Service integration tools act as a binding force that holds your MSP tools stack together. When implemented correctly, these tools eliminate information overload and allow for a seamless information flow across all systems, endpoints and software. As a result, your team enjoys higher productivity, more time spent on strategic tasks, and fewer errors due to manual data entry.

23. ONEiO

ONEiO is the only cloud-native integration platform designed for MSPs and IT service teams to simplify and automate data flow between tools and systems. Users particularly like the ease of use and ease of implementation of the platform alongside its flexibility.

• Core features:
  
  • Pre-built integrations for ITSM, RMM, and CRM tools
  • Real-time, two-way data synchronization across systems
  • Zero-code setup with customizable workflows
  • Monitoring and analytics for integration performance
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• Why MSPs like it:
  
  • Simplifies tool integration and eliminates manual workarounds
  • Scales effortlessly as new systems are added

I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure.
Brian H., Service Management Specialist

• Capterra Rating: 4.5/5

Bottom line on MSP tools

IT service providers face a daily challenge of juggling remote monitoring, ticketing, documentation, security, backup, and project management — all while maintaining stellar customer service. The right MSP tool stack can turn this daunting task into a streamlined operation, keeping your clients’ infrastructures running efficiently and securely.

The tools we’ve listed here provide a solid foundation to optimize workflows, improve collaboration, and ensure you’re delivering top-notch service. By combining robust RMM platforms, comprehensive PSA systems, reliable backup solutions, and effective remote support and security tools, you’ll be well-equipped to handle any challenge that comes your way.

If you’d like to explore how ONEiO can improve your MSP processes - from seamless integrations to better service delivery - book a demo today!