Create scalable integrations yourself,

WITHOUT A LINE OF CODE

ONEiO is a SaaS product with all the capabilities you need to connect your tools.

 

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WHAT TOOLS CAN I INTEGRATE?

ENDPOINTS

CONNECT ANY OF YOUR ITSM TOOLS AND MORE
  • Endpoint types go beyond standard connectors and adaptors by not only connecting, but communicating with the tools

  • New endpoint types added by request, within weeks, free of charge

  • Configuration can be as simple as entering a username and password

  • Endpoint types are kept up to date by us whenever a tool changes their APIs

HOW CAN I CONFIGURE ONEiO TO CONNECT WITH MY TOOLS?

AUTHENTICATION

SUPPORT FOR THE MOST COMMON AUTHENTICATION SCHEMES
  • Securely save credentials needed to access your tools

  • ONEiO uses basic authentication for inbound messages

  • Possibility to connect to your own or customer’s internal networks

HOW DOES ONEiO GET THE DATA FROM MY TOOLS?

PUSH AND PULL

EITHER YOUR TOOL PUSHES INFORMATION TO ONEiO OR WE PULL IT FOR YOU
  • Supports JSON, XML, CSV, plain-text formats

  • Push mechanisms for real-time processing

    • Configure webhooks in your tool to send us change data
    • Send data via REST & SOAP or even email
  • Pull mechanisms (Polling) for periodic processing

    • Pull data from an API, or via SFTP & SQL
    • Set up polling intervals to periodically retrieve most up to date information
    • ONEiO detects differences between polls to avoid duplicate information

HOW DO I CREATE LOGIC FOR MY PROCESSES?

RULES, TRANSLATIONS AND MAPPINGS

CREATE YOUR OWN BUSINESS LOGIC WITHOUT CODE
  • Automated rule robot creates rules based on common use cases

  • No-code editor to adjust and add new rules

  • Transform/translate incoming data to a format suitable for outgoing messages

  • Attachment handling

  • Data anonymization

  • Translation of attributes

    • Built-in language translation
    • Convert either one-to-one or one-to-many through a mapping table
  • Wide range of transformation options:

    • Regular expressions
    • Truncate
    • Lower- & Uppercase, Capitalize
    • Remove HTML tags
    • Replace matching characters
    • Change date format
    • Trim whitespace

HOW CAN I KNOW CONTEXT IS NOT LOST MID PROCESS?

CONVERSATIONS

MESSAGES ARE STORED IN A CONVERSATION THROUGHOUT THE PROCESS
  • ONEiO keeps track of all prior events

  • Store values to the conversation for later usage or drop them if they are not needed

  • Review the full history of messages in the conversation view

HOW DO I KNOW THE INTEGRATION IS RUNNING PROPERLY?

MONITORING

MONITOR AND REACT TO ANY CHANGES OR ISSUES IN YOUR INTEGRATIONS
  • Set up email notifications to alert you of any warnings and errors

  • See the current status directly on the ONEiO homepage

  • Find causes for disruptions from the changelogs of all recent changes

  • Filter the message view to pinpoint what has occurred in the conversation

  • ONEiO operations team monitors 24/7 that the platform is always operational

HOW DO I BUILD AND MAINTAIN THE INTEGRATION INFRASTRUCTURE?

INFRASTRUCTURE

WE BUILD, CONFIGURE AND MAINTAIN IT FOR YOU
  • Always-on, cloud-native SaaS built on AWS

  • Data is replicated and backed up across multiple data centers within the EU ensuring GDPR compliance

  • High availability

    • Containerized applications that scale to meet your capacity needs
    • Staged event-driven architecture containing persistent queues to ensure fault-tolerant operations even when an individual component is down
    • Operations team monitoring and responding to incidents 24/7
  • Security

    • Developed and tested according to industry best practices (OWASP ASVS Level 2)
    • Yearly security audits verified by an independent third party
    • Experience in working with customers with high compliance requirements
    • Supports protocols, including HTTP over TLS (HTTPS), to provide end-to-end encryption with minimal changes to your infrastructure
  • Multiple security certifications, e.g. SAS70 Type II, ISO 27001 and PCI DSS Level 1

HOW DO I UPDATE AND DEVELOP MY PROCESSES?

A CENTRAL INTEGRATION HUB

KEEP IMPROVING WITHOUT WORRYING ABOUT LEGACY
  • ONEiO is the central hub for your integrations instead of chaining integrations together

  • Add new rules or edit existing ones to handle new scenarios independently from the other tool

  • Change tools or add new ones by adding endpoints and creating rules without breaking any existing integrations

  • ONEiO receives all inbound messages to one receiver URL and adapts the message to our internal canonical format. Our broker then connects the message through an outbound adapter to send it to another tool

  • Everything happens independently of the tools you are connecting to each other

EXAMPLE USE CASES

Integration Automation Platform that removes frustration from ITSM and SIAM use cases like:

Incident management

Connect your suppliers’ tools for full transparency in every step of your incident management process.

Service requests

Initiate and approve service requests from the tools that are familiar to your end users by connecting Slack or Microsoft Teams to your ITSM tool.

CMDB 2.0

Keep your CMDB up to date by connecting it to your ITSM tools. Access configurations and assets data directly from any one of the tools.

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Connect all your ITSM tools with ONEiO.

Try for yourself or book a 1-1 meeting.