USE CASE

ONEiO for Microsoft Dynamics integration

Managed Service Provider uses ONEiO to standardize the way they integrate their tools and processes to their end-customers. By having standard set-up they avoid using different tools as well as developing and maintaining different integrations and interfaces.

Typical set-up time is 2-3 days including technical connection and process-level integration.

Background info

Industry:

Managed Service Provider

Territory:

North America

Countries operated:

1

Number of customers:

+500

ITSM tool:

Provance ITSM (MS Dynamics Platform)

Case in a nutshell

Services:

Microsoft and Azure managed cloud

Customers´ tools:

Jira, ServiceNow, BMC Remedy, Provance, Efecte

Integrated processes:

inc, prob, sr, chg

Volumes:

+24 000 tickets a month