USE CASE
ONEiO for Microsoft Dynamics integration
Managed Service Provider uses ONEiO to standardize the way they integrate their tools and processes to their end-customers. By having standard set-up they avoid using different tools as well as developing and maintaining different integrations and interfaces.
Typical set-up time is 2-3 days including technical connection and process-level integration.
Background info
Industry:
Managed Service Provider
Territory:
North America
Countries operated:
1
Number of customers:
+500
ITSM tool:
Provance ITSM (MS Dynamics Platform)
Case in a nutshell
Services:
Microsoft and Azure managed cloud
Customers´ tools:
Jira, ServiceNow, BMC Remedy, Provance, Efecte
Integrated processes:
inc, prob, sr, chg
Volumes:
+24 000 tickets a month