ONEiO for ServiceNow, Jira and BMC Remedy integration
Insurance company utilizes ONEiO to integrate all its suppliers and internal teams to defined operating model and logic. Onboarding of new suppliers is standardized from technical connection up to process level.
The average set-up time is 1-2 weeks including the transition of new services.
Number of IT staff:
Case in a nutshell
Phase 1: External 1st line
Phase 2: Insourcing of the 1st line
Phase 3: DevOps
Number of suppliers:
Jira, ServiceNow, BMC Remedy
inc, prob, sr, chg
SecOps integration between SecOps provider (Jira), SNC, and Infrastructure provider (SNC)
+15000 tickets a month