USE CASE

ONEiO for ServiceNow, Jira and BMC Remedy integration

Insurance company utilizes ONEiO to integrate all its suppliers and internal teams to defined operating model and logic. Onboarding of new suppliers is standardized from technical connection up to process level.

The average set-up time is 1-2 weeks including the transition of new services.

Background info

Industry:

Insurance

Territory:

Europe

Countries operated:

5

Number of IT staff:

550

ITSM tool:

ServiceNow

Case in a nutshell

Roadmap:

Phase 1: External 1st line
Phase 2: Insourcing of the 1st line
Phase 3: DevOps

Number of suppliers:

3

Suppliers’ tools:

Jira, ServiceNow, BMC Remedy

Integrated processes:

inc, prob, sr, chg

Additional:

SecOps integration between SecOps provider (Jira), SNC, and Infrastructure provider (SNC)

Volumes:

+15000 tickets a month