USE CASE
ONEiO for ServiceNow, Jira and BMC Remedy integration
Insurance company utilizes ONEiO to integrate all its suppliers and internal teams to defined operating model and logic. Onboarding of new suppliers is standardized from technical connection up to process level.
The average set-up time is 1-2 weeks including the transition of new services.
Background info
Industry:
Insurance
Territory:
Europe
Countries operated:
5
Number of IT staff:
550
ITSM tool:
ServiceNow
Case in a nutshell
Roadmap:
Phase 1: External 1st line
Phase 2: Insourcing of the 1st line
Phase 3: DevOps
Number of suppliers:
3
Suppliers’ tools:
Jira, ServiceNow, BMC Remedy
Integrated processes:
inc, prob, sr, chg
Additional:
SecOps integration between SecOps provider (Jira), SNC, and Infrastructure provider (SNC)
Volumes:
+15000 tickets a month