Service-Flow Corp. today announces ONEiO, a technology-agnostic integration hub, that enables seamless and rapid B2B process, collaboration and data exchange between service buyers, service providers and subcontractors. ONEiO for Service Management is compatible with all IT Service Management (ITSM) tools and specifically built to address the challenges of the IT Services Marketplace. The SaaS solution provides access to an ecosystem of a pre-integrated supplier network, and ONEiO can be set up within minutes. Built with the industry’s most widely used frameworks, ONEiO supports all IT Infrastructure Library (ITIL) processes and the Service Integration and Management (SIAM) model for multi-sourced IT services.
In addition to ready-to-use integrations, the ONEiO hub provides all the necessary tools for integration management, process mapping and centralized management of needed integration logic. The service is delivered with a continuous delivery model, eliminating the need for maintenance or upgrades and includes all needed error management and high end-to-end availability.
Designed for Business, not Developers
Access to the ecosystem is technically very simple and does not require any investment in hardware, software or integration development skills.
“The service is intended for businesses, not for developers. It takes a few minutes to sign up; and no technical integration skills are needed as the service has been developed from business and process users’ point of view. Businesses will no longer waste the valuable time and effort of their IT and integration specialist with our approach to solving this industry problem,” says Janne Kärkkäinen, Chief Product Officer and Co-Founder at Service-Flow.
Kärkkäinen added, “The unique benefit of the ONEiO solution is that the customer and the service provider can keep their own tools and processes and continue to develop them independently. As a result, you’ll have a real-time, end-to-end view to the service supply chain and you can automate the assignment of tasks in your current workflow instead of manually assigning work tasks or tickets with external suppliers or internal departments. Additionally, users can integrate other services and processes through an intuitive self-service user interface and, thereby, easily expand their integration of their service provider network.”
Customized to your level of engagement
An enterprise customer can sign up to ONEiO and then subscribe to any supplier integrations it needs from the ecosystem without the service provider or customer having to change anything or spend time and money on integration development projects. Conversely, service providers can utilize ONEiO to eliminate the need to manage multiple tools and customized integrations to fulfill their customer requirements for ITSM tool integrations and can standardize how all integrations are delivered.
Using a common language
“Service management is not standardized, which means each service management system, the processes and related data models are always customized, making process integration complex and expensive. We have developed a SaaS solution that removes the need for standards and enables parties to focus on how they want to work together, and what information they need to exchange by using their own tool and process sets. ONEiO is a true cloud enterprise SaaS solution, which integrates different processes and platforms into one transparent and seamless entity, enabling digital transformation,” says Juha Berghäll, CEO and Co-Founder of Service-Flow.
Leading Service Providers already onboard
More than thirty major service providers, such as Tieto, CGI, Fujitsu, Accenture, Capgemini, British Telecom, Elisa and Telia, are part of the ONEiO “out-of-the box” integrated ecosystem. In addition, Service-Flow’s ONEiO is available through local partners and resellers in Germany, Benelux, the Nordics, the UK and later this year in North America.
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CEO & Co-founder
Service-Flow is a software service provider, which specializes in developing and producing ONEiO,™ the Global Integration Hub. We enable our clients to integrate seamlessly internal and external customers’, suppliers’ and subcontractors’ tools and processes just by subscribing to the ONEiO integration hub. Founded during 2011, Service-Flow Corp. is headquartered in Helsinki, Finland. For more information visit: www.oneio.cloud