ONEiO for service providers

Customer experience and efficiency are the corner stones of the service delivery on the digital era.

Customers expect seamless, real-time service experience from their outsourced business services. You need to integrate and adapt different customer and subcontractor tools and support processes.

Next up: Join our webinar and learn how the most innovative service providers both save and make money with next generation iPaaS.


We don’t have the luxury of standardised processes or tools in IT service management. APIs are not integrations, just sockets.

Integrating customer’s tools and process is always a complex task which requires a lot of adaptation on both sides. For the service providers such adaptation means custom made integration for each customer and huge maintenance and support overhead. In addition, traditional point-to-point approach doesn’t support modern multi-sourcing models like SIAM.

<- Watch a video how ServiceNow, Jira and Zendesk are integrated to seamless service process entity with ONEiO!

Case Tieto: Service Integrations in a Complex Service Provider Environment

“ONEiO doesn’t just fit with the methodologies, it enables them. Agile and DevOps are about fast implementation and continual improvement.”

ONEiO standardises the non-standard

ONEiO helps service providers to standardise the way they integrate their service management tools and process.

With ONEiO standardisation is not limited to technical interface. With ONEiO service provider can always keep their tools, processes and interfaces “as is” and integrate their customers and subcontractors no matter what tools customer are using just by subscribing integrations from ONEiO integration hub.
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Faster and standardised integration projects
enable successful service transition
Real-time and reliable ticket information
in everyone’s own ITSM tool enhances employee and customer experience
“Keep your own tools”
approach enhances service efficiency
Standardized service processes and reliable ticket exchange
enable on-time service delivery and avoidance of SLA violations enhancing margins
Flexible pricing model and SaaS
scales with business. All OPEX, no CAPEX
Simpler integration management and control
enable enhanced resource usage

"ONEiO is a unique and world-class solution for service integrations": Kim Casén, CGI

"CGI assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

"With ONEiO integrated to our service management technologies we are able to provide a modern and full-blown service management offering to our clients and help them to digitalise their businesses." Casén continues.

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Are you ready to integrate and adapt to your customers and subcontractors tools and processes?