Focus on integrating services, not technologies

Remove the hurdles of integrating your ITSM tool with your vendors with ONEiO’s proven integration delivery model

 

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COMPANIES USING ONEiO

THE CHALLENGE

  • Coordinating the responsibilities & ownership

    Finding a common understanding of who is responsible for developing integrations between organizations is difficult when each party is solely focused on how their own tool can be integrated.

     

    Who will be in charge of the building of the integrations between various systems in the ecosystem?

    When each party focuses on how someone can integrate to their tool, who focuses on what happens in between them?

    Who will own the running of the implemented solution?

  • Costly and lengthy projects

    Building an integration often takes months to complete with a big price tag. This is often caused by the need to use sub-contractors or internal teams who do not have a sufficient understanding of the context.

     

    Who is able to understand the context enough to build a complex integration between multiple organizations? 

    Is our budget and timeline enough to be able to complete all of the integrations in time?

  • Translation of requirements

    Aligning your integration developers and your business requirements can be a tedious process leading to outcomes that are not ideal and requires many iterations. It’s challenging to write the perfect specifications upfront.

     

    After the process is clearly mapped, how do we communicate this to the developers building the integrations?

    Are we able to communicate our needs and obtain the correct outcome from the start or is there a lot of back and forth between developers and process owners?

    How well can you cope with last minute ad-hoc changes?

  • High switching costs and vendor lock-in

    Contracts with vendors are becoming shorter and integrations can be a significant source for higher switching costs. Starting another integration project each time you have chosen to switch vendors may be a reason for you to not switch to a better-suited vendor.

     

    Are we locked into certain vendors because we know that the cost of switching will be huge?

    Do we need to budget additional capital expenses for developing integrations each time we want to switch vendors?

THE SOLUTION

  • You are in charge all the way

    ONEiO allows you to centralize all of your integrations towards your vendors in one place. Our team of experts helps you get started on building the integrations. After the project is complete, you will have the tools and knowledge to make adjustments. Including new vendors or changing existing service providers will be a breeze.

  • Reduce your time to value

    It’s no longer a 6 month project to connect your tool to another vendor. Our endpoint types connect your ITSM tools and are pre-built to handle any of the ITIL processes. Customizing the logic can be done without any code. Our marketplace of service provider endpoint types already includes many of the well-known managed service providers. If your vendor is not yet included, we will work with them to ensure a stress-free integration project for you. Whenever your processes change, you no longer need to start from scratch. Whenever you or a vendor changes tools, our hub model prevents you from having to change everything end to end.

  • Straight to definition

    Our integration experts assist you in creating the necessary rules and mappings directly in ONEiO. There’s no need to learn how to code or to use complicated systems. Our rule robot automates many of the specifications you have previously had to hand over to developers.

  • Total cost of consumption

    Integration projects are no longer a capital expense with ONEiO. By offering our service on the cloud we are able to offer integrations based on how you consume them, not as one-off projects. You can pay by either the quantity of messages sent between tools, or for high volume integrations, a flat rate makes sure you never break the bank.

  • Integrations independent of your vendors

    By adding ONEiO as the go-between towards your vendors, you remain in control of which vendors you are able to work with. You are not locked in through a pricey integration which needs to be replaced when you decide to switch vendors. Our growing marketplace of service provider endpoint types makes it easier than ever to start exchanging tickets between your vendors of choice.

  • Expertise in complex multi-vendor orchestration

    Managing an ever-changing landscape of several vendors is never an easy task. We are there to help you find the right solution for how you can better exchange information between your vendors and between your vendors. Years of experience have taught us how to best connect tools and remove the burden of integrations so that you can focus on designing the best service experience for your customers and employees.

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“We were convinced by two things: the flexible adapter technology to quickly connect any service management system and how passionate ONEiO is about delivering their services.”
Marco Peetz, Head of IT System Management at Bayer Business Services

 

We bring you results with

 

<1

hour to get your integration started

 

<2

weeks to take an integration to production

 

+30

million messages handled per month

 

+25

years of combined expertise in integrations
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