Calculator
Calculate how much time and money you can save with Service-Flow SaaS.

Why is this so important?

Customer services are handling tickets manually due to:

  • most of the Service Vendors tickets are sent and received via email
  • Ticket ID’s are lost between Vendor’s and Customer’s systems
  • Tickets are not linked to original tickets and are lost or created as new tickets in Customer’s ITSM system

Typical Symptoms:

  • Original tickets are lost in emailing “ping-pong” between Service Vendor and Customer.
  • End-Customers are calling or emailing Service Desk asking their Service Request status.
  • Lots of new useless tickets are automatically created (reporting impossible, KPI’s are wrong).
  • There’s no control of Service Delivery & Quality (SLA’s etc.).

Background information

pcs / month
%
€ / person / hour
persons
persons

Time spent on manual tasks / ticket

min
min
min
min

Lost worktime per support person

-

min/month

-

hours/month

-

work day/month

-

work days/year

Lost worktime per support team

-

hours/month

-

hours/year

Cost per support team

-

total cost €/month

-

total cost €/year

Want to learn more about Service-Flow?
See how our clients have saved time and money by using Service-Flow SaaS-solution.